Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
For hygiene reasons earrings are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 99 Main Street Newcastle Co.Down United Kingdom BT33 0AE.
Credit Note (if applicable)
You may return items if they are defective or damaged in exchange for credit of the same amount as the original purchase. If you need to return an item in exchange for credit, send us an email at firstname.lastname@example.org and send your item to: 99 Main Street Newcastle Co.Down United Kingdom BT33 0AE.
To return your product, you should mail your product to: 99 Main Street Newcastle Co.Down United Kingdom BT33 0AE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.